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Restaurants ramping-up drive drive-thru safety

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BLUEFIELD, W.Va (WVVA) - There are nothing but empty dining rooms in restaurants across the Two Virginias, as dine-in service remains closed due to COVID-19 concerns.

But, hungry guests are still flocking to the drive-thru.

"Yeah, the drive-thru is really doing all it can do on some days," said Ron Satterfield, owner of the Cumberland Road Dairy Queen.

Satterfield says he and his employees are doing everything in their power to keep the customers, and their food, safe.

"We've always practiced a high level of cleanliness and sanitation, but I must admit we've ramped it up," he said. "We're probably over-doing it."

"The employees are washing their hands every time they pass the sink," he continued. "All the employees are wearing gloves and changing those anytime they change their station."

"We actually have a timer that every 30 minutes we set and sanitize everything -- the doorknobs," said employee Josh Hager.

They're also taking special care at the window when it comes to the payment of their paying customers.

"We always wear gloves when taking people's money," Hager said.

"The employees are sanitizing those credit cards as soon as they touch them, before they put them in the machine," Satterfield ensured. "So, not only are they sanitized when we touch them, but they're going back to the customer sanitized also."

As for the customers: stay safe and practice healthy habits -- DQ will take care of the rest.

"We're taking the order out to their car, but you know our customers have been great."

Nick Dugan

Sports Director

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